Returns & Exchanges

At Hours, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for all items in their original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship the Package

Drop off your package at any authorized carrier location or schedule a pickup to send the items back to our warehouse.

4

Receive Your Refund

After our team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing