Frequently Asked Questions

Everything you need to know about shopping with Hours.

How long does shipping typically take?

Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take up to 10-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes, once your order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, Hours ships to most countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.